Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
We are currently seeking a Field Service Technician. The selected candidate will be responsible for providing support to Matrix customers regarding installation, technical support, field service, training, and startup of all company products. The priorities of this position are to provide top-notch customer service and promote Matrix safety products. The candidate must be a self-starter, with excellent interpersonal skills and the ability to work alone or in a small team. This position works remotely and will utilize their home as their office. However, you will report to the home office in Newburgh, IN.
This position reports to the Field Service and Support Manager.
Duties and Responsibilities
- Provide technical support in the form of troubleshooting on-site or via phone.
- Perform installations, startup, and commissioning of various products.
- Test and troubleshoot system functions and train customers on operation and maintenance.
- Perform weekly site visits and maintain customer relationships.
- Coordinate service schedule with customers at various locations.
- Perform field inspections and analysis of equipment in service and report to the supervisor or development team.
- Create Service Tickets, Equipment Records, and Sales Orders.
- Drive sales growth by proactively expanding our customer base through targeted lead generation.
Qualifications & Competencies
- The successful candidate will have a minimum of a Certificate of Completion from a Technical or Trade School.
- Mining application experience and background preferred but not required.
- Must have basic computer skills and be able to use Microsoft Office Suite.
- Strong time management skills and organization skills.
- Safety-minded (safety must be a priority).
- Electrical and mechanical troubleshooting skills.
- Excellent communication skills.
- Quality minded, resourceful, and dependable.
Working Conditions
- Candidates will be required to work underground daily.
- Frequent travel by road and air with the ability to work various shifts as required by the customer.
- While performing the duties of this job, the employee is regularly exposed to work near large moving machinery.
- Customer operations may contain airborne particles and allergens.
- The employee can be at risk of electrical shock.
- Matrix employees are furnished and required to wear safety gear such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.
Benefits
- First day coverage of all benefits - no waiting period
- No premium medical, dental and vision insurance – working spouse must take major medical at their place of employment if offered
- On-site health clinic
- Basic Life (2x annual base salary at no cost)
- Optional Life and Accidental Death and Dismemberment (AD&D) insurance
- Short-Term and Long-Term Disability insurance (no cost)
- 401(k) Plan with up to an 8% company match
- FSA for Health Care and Dependent Care
- 10 Paid annual holidays plus vacation time
- Educational Reimbursement Program
- Scholarship Program
- Optional Gym Membership
Physical Requirements
- Ability to lift 50lbs; stand for long periods; stoop, squat, kneel, twist, and lay down in the course of equipment repairs.
- Specific vision abilities required include close vision, distance vision, depth perceptions and ability to adjust focus.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.