Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Initially focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
We are currently seeking an Account Manager for the Mining Industry. An Account Manager’s role is to serve as the liaison between Matrix and our customers. The Account Manager will develop long-term relationships with customers, satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. The qualified applicant should have excellent communication and negotiation skills and be customer service oriented. This position may be remote or in-office at our locations in Lexington, KY, or Newburgh, IN.
This position reports to the Mining Sales Manager.
Duties and Responsibilities
• Manage a portfolio of accounts and oversee the associated sales representatives to achieve long-term success and customer satisfaction.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Develop and implement sales strategies and plans to meet customer needs.
• Act as the main point of contact in all matters related to client concerns and needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Supervise account representatives to ensure sales increase.
• Report on the status of accounts and transactions.
• Set and track sales account targets aligned with company objectives.
• Monitor sales metrics (e.g., quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify growth opportunities.
• Prepare reports and presentations for customers and senior management.
Qualifications & Competencies
• Bachelor’s degree in business administration, marketing, sales, or a related field preferred.
• Proven work experience as a sales account manager or experience in the industry.
• Excellent customer service and sales support skills.
• Knowledge of CRM software and Microsoft Office Suite.
• Understanding of sales performance metrics.
• Excellent communication, negotiation, and interpersonal skills.
• Able to work independently and as part of a team.
• Business acumen with a problem-solving attitude.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Current driver’s license and satisfactory driving record.
• Ability to travel to support business operations, including some overnight travel.
Working Conditions
• This position typically works from a remote office with up to 75% travel associated.
Physical Requirements
The employee is occasionally required to stand, walk, stoop, or crouch. The employee may need to lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Physical Demands: The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.